Our Policies and Shipping Information!

FREQUENTLY ASKED QUESTIONS

Welcome to 1STOPlighting.com, your complete lighting solution. Our goal is to provide you with a complete one-stop shopping solution for your home, office or construction lighting needs. We have lights for every room in your home or office and we offer a full range of light fixtures from sturdy all-weather outdoor lighting to stunning chandeliers.

To learn more about 1STOPlighting and how we do business, please review the frequently asked questions below. If you have a question that is not answered here, please contact customer service.

What forms of payment do you accept?

We accept Visa, MasterCard, Discover, AMEX, and debit cards that have the Visa or MasterCard logo. Your card will be billed as 1STOPlighting or Belami Inc..

Can I cancel an order?

Cancellations are done on a best efforts basis. Orders that have not been picked for shipping can be cancelled with no penalty. If you need to cancel an order, please contact customer service as soon as possible. * Credit for canceled orders cannot exceed the originally charged amount.

Please Note: Once an order has been sent to the warehouse for packing and shipping, it is considered a shipped order. This may occur 1 day or a few hours prior to shipment. At this late stage in the process, it may still be possible to cancel an order (i.e. prevent it from shipping) and we will certainly try if that is your wish. However, please note that in some cases, it will not be possible to retrieve the order and prevent it from shipping. In these cases, your order will be subject to our return policy.

Do you have a print catalog?

No, we don’t offer a print catalog as our selection is expanding continuously. Our website, with full color photographs of every item, functions as our catalog.

How do I know my online order was received by 1STOPlighting?

You will receive an email order confirmation for your purchase. This confirmation will be emailed to the email address you provided during the ordering process. If you do not receive an email confirmation, please contact us.

Do you charge sales tax?

We are obligated by California state law to charge 8.75% sales tax on items delivered to a California address. Deliveries to all other areas are tax-exempt.

Does 1STOPlighting match competitor’s prices?

Yes. CLICK HERE to read the details of our Price Match Guarantee.

How do I become a 1STOPlighting Preferred Customer?

Enrolling as a 1STOPlighting Preferred Customer is free and only takes a couple of minutes. Simply complete our online registration form and you’ll automatically receive discounts on all future purchases. Details and other benefits available to our Preferred Customers are listed here.

What are your pricing policies?

We reserve the right to change posted prices at any time. If, through a technical malfunction, we post incorrect prices, we reserve the right to cancel orders placed when the incorrect pricing was posted.

How do your coupon/discount codes work?

From time to time we may offer special discounts or sales on products through the use of coupon codes. These codes can be entered on the Coupon Code field in the cart screen. Please note that only one discount code can be used per order and multiple codes cannot be used together.

How much will you charge to ship my order?

Orders of $200.00 or more ship FREE to delivery addresses in the continental U.S. For orders less than $200.00, we charge $15.00 shipping and handling per order. Standard shipping is UPS or FedEx ground service. Unless otherwise requested, we ship with no signature required.

Do you ship to Hawaii and Alaska? What about international locations?

We ship to Hawaii and Alaska. Orders to Hawaii and Alaska are billed a flat rate of $50 for shipping on any order size which is displayed during the checkout process. We also ship to Canada. For Canadian shipments we are pleased to offer Free Shipping to Canada with No Customs Fees on many of our top lines. Please Click Here to view the details and lines included in this promotion. For lines not included in our Canada promotion, the customer is responsible for paying for all duties and customs clearance fees. We are only able to ship UPS or FedEx. We are not able to ship by USPS. The shipping fee to Canada is the same as our US customers, $15 for orders under $200, free for orders over $200. Contact our customer service team at 1-866-203-5392 to place an order. We currently do not ship outside of Canada and the United States.

How long will it take for my order to arrive?

Before you order, you can see an estimate of shipping time for each item on our website. When you view the detailed information for an item, the delivery time will be listed to the right of the price in the gold shaded area.

After you’ve placed an order, the best place to find the estimated shipping time is by going to our Check Order Status Page.

Most orders are shipped via UPS Ground or Fedex Ground. This type of delivery service usually takes around five business days. Please note that both UPS Ground as well as Fedex Ground are not shipped with a signature required for delivery. If you would like your order to be shipped with a signature required, please note that request in the comments section on your order. Please note that 1STOPlighting cannot be held responsible for missing deliveries once Fedex or UPS indicates that the shipment has been delivered. We do have some fixtures that are too large and too fragile to be shipped via UPS. These large items will be shipped via common carrier (truck) and will generally take 2-3 weeks to arrive.

If you have further questions reqarding your order status, please use our order status questions form to request an update on your order.

Do you offer express shipping?

Yes. For items that are in stock, we can arrange for express shipping. If you require express shipping, please contact us to arrange for a quote for the expedited charges.

I only received a portion of my order. When will the rest of my order arrive?

Whenever practical, we ship all items in an order together. However, if you ordered fixtures made by two or more manufacturers, your items will be shipping from different locations and will not arrive together.

Do you have products that are not listed on your web site?

We have access to thousands of light fixtures that are not yet listed on our site. If you are looking for a particular fixture, just fill out our short quote request form and we’ll get back to you with pricing and availability information.

Do you warranty your products?

All warranties on the products purchased at 1STOPlighting are the warranties provided by the respective manufacturers.

1STOPlighting’s sole responsibility and obligation in the event of defective merchandise shall be limited to the repair or replacement of the merchandise and 1STOPlighting shall not be responsible for any other damage or loss, which may be sustained or claimed.

Can you guarantee availability of products on your site?

No. Manufacturers reserve the right to make changes in products offered, materials and construction of their products at any time. Every effort is made to remove discontinued products from our site. All prices and descriptions listed on the web site are subject to change without notice.

Can you add a (switch/motion sensor/etc.) to a fixture I found on your site?

Almost always, the answer to this question is “No.” On rare occasion, we may have fixtures that come with these options direct from the manufacturer. If options such as these are available, they will be listed on the site with the detailed information about the item.

Please note that many fixtures can be fitted with switches or motion sensors by a local lamp repair shop. We’d recommend you contact a local repair shop first, before purchasing your fixture for an estimate of the cost to alter your fixture. Remember, fixtures that have been altered in any way cannot be returned.

Does 1STOPlighting carry Hampton Bay lights, fans, or parts?

No, we do not sell Hampton Bay fixtures or replacement parts. Hampton Bay is a store brand of The Home Depot, Inc.

Can you help me find replacement glass (or other part) for my fixture?

If you have a fixture you purchased from us that needs replacement parts, we’ll be glad to help. Otherwise, we don’t typically deal in replacement parts.

I’d like some more detailed information about a product I saw on your site. How do I find out more?

Just send us a product information request and we’ll be happy to answer any questions you may have.

Where is 1STOPlighting located?

1333 Howe Ave., Suite 211
Sacramento, California 95825

How can I contact 1STOPlighting?

Click here to view our Contact Page.

How do online gift certificates work?

Online gift certificates work very much the same way a standard gift certificate does. Each gift certificate comes with a coupon type code that can be applied to your purchase upon checkout. When you redeem your gift certificate by applying the "certificate code", the balance remaining on your gift card will be automatically deducted from your cart subtotal.

Can my gift card expire?

Your gift certificate or gift card will never expire.

Who can redeem a gift certificate?

Gift certificates can be redeemed by anyone who holds the gift certificate code. The certificate can be transferred to anyone at anytime.

Where can I redeem my gift certificate?

You can redeem your certificate on any 1STOPLighting site and use it to purchase any product sold on our network of sites. Gift card purchases are treated like all other purchases.

How do I check my gift certificate balance?

You can CLICK HERE to check your balance.